Effective Date: January 2025
Terms & Condition
Overview
Welcome to ArtketGoods. By using our website and services, you agree to comply with the following terms and conditions. These Terms of Service apply to all users, including visitors, customers, merchants, and content contributors. If you do not agree to these terms, please refrain from using our site.
We may update these terms periodically, and it is your responsibility to review them for any changes. Continued use of our site constitutes acceptance of any modifications. Our store is hosted on Shopify Inc., which provides the platform that allows us to sell our products and services to you.
SECTION 1 - GENERAL CONDITIONS
1.1 Right to Refuse Service
ArtketGoods reserves the right to refuse service or cancel orders at our discretion, including but not limited to situations where we suspect fraudulent activity or violations of these Terms.
1.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account and login details. Any activity that occurs under your account will be your responsibility. Please notify us immediately if you suspect any unauthorized use of your account.
1.3 Privacy of Your Data
Aside from credit card information, which is encrypted during the transaction, any personal information you provide (such as your name, shipping address, etc.) will be handled in accordance with our [Privacy Policy].
1.4 Changes to Terms
ArtketGoods reserves the right to modify these Terms at any time. Updates to the Terms will be posted on our website, and your continued use of the site after such updates will be considered your acceptance of the changes.
SECTION 2 - PRODUCT INFORMATION AND PRICING
2.1 Product Availability
Product availability is subject to change without notice. While we strive for accuracy in our product descriptions, including pricing, images, and details, ArtketGoods does not guarantee that all information on the website is error-free. If a product is found to be mispriced or out of stock after you’ve placed an order, we will inform you and offer you an alternative or a full refund.
2.2 Product Descriptions
We make every effort to display our products as accurately as possible. However, due to the differences in display settings and natural variations in materials, the color or appearance of items you receive may differ slightly from what you see online.
2.3 Pricing and Taxes
All prices are listed in Canadian dollars. Taxes will be added to the total price based on your location and applicable laws. Shipping costs are not included in the product price and will be calculated at checkout based on the delivery address.
SECTION 3 - ORDER PROCESSING, SHIPPING, AND DELIVERY
3.1 Order Confirmation
Once an order is placed, you will receive an email confirming receipt of your order. Please review the details of your order, and contact us immediately if there are any discrepancies.
3.2 Order Processing
We typically process orders within 2-3 business days. However, during high-demand periods or special promotions, processing times may vary. You will be notified if there are any delays.
3.3 Shipping Methods
ArtketGoods ships to most locations in Canada and internationally. Shipping methods and rates will be displayed at checkout. We utilize reputable carriers, and tracking information will be provided once your order is shipped.
3.4 International Shipping
For international shipments, customs duties, taxes, and additional fees may apply depending on your country. You are responsible for any customs fees and import duties.
3.5 Delivery Timeframes
Estimated delivery times are based on the shipping method selected during checkout. ArtketGoods is not liable for delays caused by carriers or customs processing.
SECTION 4 - RETURNS, EXCHANGES, AND REFUNDS
4.1 Returns
ArtketGoods does not accept returns on products. We encourage you to carefully review product descriptions and images before placing an order.
4.2 Exchanges
We offer exchanges or store credit for eligible items within 14 days of receipt, subject to the following conditions:
The product must be in its original, unused condition with all packaging intact.
Certain items, such as custom or clearance products, are non-exchangeable.
Customers are responsible for return shipping costs, unless the product is defective or damaged upon arrival.
4.3 Refunds
Refunds are not provided, except in the case of defective products or an order that cannot be fulfilled. In such cases, you will receive a full refund to your original payment method.
4.4 Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions for returning the product and arrange for an exchange or refund.
SECTION 5 - USER ACCOUNTS AND SECURITY
5.1 Account Creation
To make a purchase on ArtketGoods, you may be required to create an account. You must provide accurate and complete information during registration, and you are responsible for maintaining the confidentiality of your login details.
5.2 Account Termination
ArtketGoods reserves the right to suspend or terminate your account at our discretion if you violate these Terms or engage in unlawful activity.
5.3 Account Security
You agree to immediately notify ArtketGoods of any unauthorized use of your account or password. We are not responsible for any losses incurred due to unauthorized access to your account.
SECTION 6 - THIRD-PARTY SERVICES AND LINKS
6.1 Third-Party Websites
Our website may contain links to third-party websites or services that are not operated or controlled by ArtketGoods. We are not responsible for the content or practices of these third-party sites, and we encourage you to review their respective privacy policies and terms.
6.2 Third-Party Products
Some products on our website may be sold through third-party vendors. ArtketGoods is not responsible for the quality or service of third-party products. For any issues, you must contact the respective seller directly.
SECTION 7 - PROHIBITED USES
7.1 Unlawful Use
You agree to use our website and products only for lawful purposes and in accordance with all applicable laws and regulations.
7.2 Prohibited Activities
You may not:
Violate intellectual property rights, including using our content without permission.
Upload or transmit harmful code such as viruses or malware.
Engage in fraudulent activity or attempt to interfere with the security of the website.
Collect personal data from other users without their consent.
Use the website to conduct illegal business practices.
Violation of these terms will result in immediate termination of access to the website and possible legal action.
SECTION 8 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
8.1 No Warranty
ArtketGoods does not guarantee that our website or products will be error-free, uninterrupted, or secure. We do not warrant the accuracy or completeness of product descriptions, availability, or pricing.
8.2 Limitation of Liability
In no event will ArtketGoods or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of your use of our products, website, or services, even if we have been advised of the possibility of such damages.
SECTION 9 - INDEMNIFICATION
9.1 Indemnity
You agree to indemnify and hold ArtketGoods, its employees, affiliates, and partners harmless from any claims, damages, losses, and expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.
SECTION 10 - GOVERNING LAW AND DISPUTES
10.1 Governing Law
These Terms are governed by the laws of Ontario, Canada. Any disputes or claims arising under or related to these Terms will be subject to the exclusive jurisdiction of the courts in Ontario.
10.2 Dispute Resolution
In the event of a dispute, you agree to attempt to resolve the matter through informal negotiations. If a resolution cannot be reached, the dispute will be resolved through binding arbitration in Ontario.
SECTION 11 - CONTACT INFORMATION
11.1 Customer Service
For any questions or concerns regarding these Terms, or if you need assistance with your order, please contact us at:
Email: artketgoods@gmail.com
SECTION 12 - PRIVACY POLICY
12.1 Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data.