No, all of our candles are individually hand-poured using cotton wicks that are free from lead and zinc. We use high-quality, non-toxic fragrance oils to create our scents, ensuring a clean and safe burn. Our candles are also eco-friendly, paraffin-free, and cruelty-free.

Proper candle care ensures a clean, even burn and extends its lifespan. For detailed tips on how to get the best experience from your candle, visit our Candle Care & Safety page.

Fragrance notes describe how a scent unfolds over time:

• Top notes are the first scents you notice when you smell a candle. They are usually light and fresh, such as citrus, herbs, or florals.
• Middle notes (also called heart notes) emerge once the top notes fade. These form the core of the scent and are often warm, floral, fruity, or spicy.
• Base notes are the longest-lasting and give depth to the fragrance. They include rich, grounding scents like vanilla, musk, or wood.

Together, these layers create a well-balanced and long-lasting fragrance experience.

Candles don’t have a strict expiration date, but for the best experience, we recommend burning them within a year of purchase. Over time, the scent may fade, and the wax may not burn as efficiently. We know it’s tempting to save your favorites, but using them while they're fresh ensures the best fragrance and performance!

Air bubbles can form when the hot wax expands and then contracts as it cools. This is a natural part of the candle-making process and does not affect the quality of the candle.

Please allow 2-5 business days for order processing. Delivery times vary depending on your selected shipping method and location. For pick-up orders, your items will be ready within 2-5 business days from the order date.

Yes, you can select pick-up at checkout. Our pick-up location is at 30 Nelson Street, available by appointment only. Please refer to the checkout page for scheduling details.

Yes, we offer international shipping, except for the EU. Shipping rates and times vary depending on the destination.

Yes, we offer expedited shipping options. You can select your preferred shipping method at checkout, and delivery times will depend on the option you choose.

You may request a return within 7 days of receiving your order, as long as the item is unused, in its original condition and packaging, and includes all original tags. Returns requested after this period will not be accepted.

To initiate a return, please visit our Returns & Exchanges page for full details and instructions. Do not send any items back before receiving return authorization.

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If your order arrives damaged, please contact us within 7 days with photos of the damaged item and packaging. We will assist you with a replacement or refund based on the issue.

The customer is responsible for return shipping, unless the return is due to an error on our part (such as incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the return without tracking.

Yes, we offer corporate gifting options, including bulk orders and limited customization, such as personalized packaging or gift notes. If you're interested in customization, please reach out to discuss available options.

Minimum order quantities may apply depending on the product, and we do offer discounts for bulk corporate orders. For specific pricing and quantity requirements, please contact us so we can assist you.

To ensure availability and accommodate any customization requests, we recommend placing your corporate gifting order at least 3-4 weeks in advance. If you have a tight deadline, please contact us to discuss possible arrangements.

Yes, we offer wholesale options for businesses interested in carrying our products. You can shop our wholesale collection directly on Faire or contact us for more details on pricing, minimum order quantities, and availability.

To qualify for wholesale pricing, you may need to meet a minimum order quantity. If you're ordering through Faire, their terms and conditions apply. For direct wholesale inquiries, please reach out to us for specific requirements.

Processing times vary depending on order size and product availability. If ordering through Faire, estimated processing and shipping times will be listed on our Faire shop. For direct orders, we recommend placing your order at least a few weeks in advance.

Yes, we ship wholesale orders internationally, except for the EU. Shipping rates and delivery times vary based on location. If ordering through Faire, international shipping options will be available at checkout. For direct inquiries, please contact us for a quote.